The City of Live Oak is please to offer you the convenience of making secured online utility payments. This Online Payment Center is administered by the electronic processing company FIS PayDirect. To use this service a convenience fee of 2.45% per transaction will be assessed by FIS PayDirect at the time of payment. This convenience fee is non-refundable. You must have your Customer ID number and your Location ID number. These numbers appear at the top left side of your utility bill. Once you key in those two numbers, your location address and the current utility account balance due will display. You can then enter the amount you would like to pay on the account and provide your Credit Card information to complete the transaction. FIS PayDirect can accept most major credit cards.